Refund policy
We want you to fall in love with every Gaudir piece. If something isn't quite right, you have 15 days from delivery to request a return or exchange through our returns portal.
Condition of items
Items must be returned exactly as you received them: unworn, unwashed, with all tags attached and in their original packaging. Swimwear must keep its hygiene sticker in place. Items that arrive stained, worn or damaged cannot be accepted, and no refund will be issued.
| Method | Label cost | Exchanges | Drop-off |
|---|---|---|---|
| PrepaidPrepaid return labelVia our returns portal | €4.90 | Available | Pick-up point |
| Method | Label cost | Exchanges | Drop-off |
|---|---|---|---|
| PrepaidPrepaid return labelVia our returns portal | €8.90 | Available | Pick-up point |
| Method | Label cost | Exchanges | Drop-off |
|---|---|---|---|
| PrepaidPrepaid return labelVia our returns portal | €14.90 | Available | Pick-up point |
The label cost is deducted from your refund.
| Method | Label cost | Exchanges | Drop-off |
|---|---|---|---|
| Own shippingCustomer-arranged returnCarrier shipping DDP | At your expense | Available once your return reaches our warehouse | Shipped directly to our warehouse |
We don't offer prepaid labels for returns from the Canary Islands, so return shipping is at your own cost. Start your return through the portal to get our warehouse address and, when choosing a carrier, make sure the parcel is shipped DDP, with all taxes and customs fees paid by the sender. Otherwise it may be held at customs and never reach our warehouse. Returns must be shipped directly to our warehouse: parcels left at a pick-up point or post office will not be collected.
| Method | Label cost | Exchanges | Drop-off |
|---|---|---|---|
| Own shippingCustomer-arranged returnUPS or DHL · DDP | At your expense | Available once your return reaches our warehouse | Shipped directly to our warehouse |
Start your return through the portal, where you'll find our warehouse address and shipping instructions. Before you ship, please keep in mind:
No national postal services. Postal shipments are much more likely to get lost in transit. Please use UPS or DHL.
Ship directly to our warehouse. Returns left at a pick-up point or post office will not be collected and cannot be processed.
Ship DDP (Delivered Duty Paid). All duties and import taxes must be prepaid by the sender. Parcels shipped DAP may be held at customs and sent back to you, so your return would never reach us.
Gaudir Swim is not responsible for duties, taxes or customs fees on returns, nor for parcels held or lost in transit.
Refunds
Once your parcel reaches our warehouse and has been inspected, your refund may take up to 5 business days to be processed. During launches, seasonal campaigns or Black Friday, processing times may be slightly longer.
Sale items
All items purchased on sale, including Archive Sale, are final sale and cannot be returned or exchanged. If you're unsure about your size, email us at support@gaudirswim.com and we'll help you choose before you buy.